Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about how a casino not on GamStop has treated you? This page explains how to get in touch and what happens once you do.

How to reach the team

The best way to contact us is by email at [email protected]. We read every message that comes in and try to reply within two working days. A quick line about what your enquiry relates to — a specific review, a payment issue, a general question about how non GamStop casinos operate — helps us get back to you with something useful rather than a generic response.

We're a small editorial team, not a call centre, so please don't expect an instant reply. What you will get is a considered answer from someone who has actually read your message.

What we can help with

• Questions about our reviews — if you want more detail on how we assessed a particular operator, its wagering requirements, or its withdrawal times, ask us directly.
• Corrections and factual updates — casino terms change often: bonus offers get revised, payment methods are added or dropped, licensing details shift. If something on the site looks out of date, tell us and we'll check it.
• Feedback on content — if there's a topic around non GamStop casinos in the UK you think we've missed, or explained poorly, we want to know.
• Experiences with listed operators — good or bad, reader accounts of dealing with a casino's support, withdrawals or complaints process help keep our coverage grounded in reality rather than marketing copy.
• Partnership or editorial enquiries — if you represent a casino brand, an affiliate network, or another site and want to discuss working with us, introduce yourself and outline what you have in mind.

If you're struggling with gambling

This site is aimed at UK adults who have chosen, for whatever reason, to research casinos operating outside GAMSTOP self-exclusion. That's a personal decision, but it comes with reduced protection compared with sites licensed by the UK Gambling Commission. If you're finding it hard to control your gambling, please mention this when you write to us and we will point you towards independent support such as GamCare, rather than trying to advise you ourselves. We are not a support service and won't pretend otherwise.

What we can't do

We don't process deposits, withdrawals or account issues on behalf of any casino — those need to go through the operator's own customer support or complaints procedure. We also can't intervene in a dispute between you and a casino, though we're always interested in hearing about one, since patterns of complaints inform how we rank and review operators. If a casino from our list of trusted non GamStop casinos has handled your complaint poorly, that's exactly the kind of feedback we want.

Our commitment to accuracy

Every review on this site is based on publicly available information about licensing, bonus terms, payment options and game selection, checked as of the date shown on each page. Casino terms are not static, and reader reports are one of the ways we catch changes before our own next review cycle. If you've noticed a discrepancy between what we've written and what a casino actually offers, that report goes straight to the person responsible for keeping the page current.

Whatever your reason for writing in, thank you for taking the time. We aim to keep this site useful and honest, and that only works with readers willing to tell us when we've got something wrong.